Privacy policy

Softsy – Privacy Policy

At Softsy, your privacy matters as much as the comfort and restful sleep our pillows are designed to provide. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the practices described below.

🔐 Information We Collect

🧾 Personal Information

When you place an order or contact our support team, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing & Shipping Address

  • Payment Details (processed securely through trusted payment gateways — we do not store full card details)

🌐 Usage Data

Automatically collected as you browse our website:

  • Pages visited and time spent

  • Click behavior and navigation flow

  • Device type, browser type, and IP address

🍪 Cookies & Tracking

We use cookies to:

  • Enable essential website functionality

  • Personalize your shopping experience (e.g., saving your cart)

  • Analyze website performance and user behavior

👉 You can manage or disable cookies anytime through your browser settings.

💡 How We Use Your Data

We use your information to:

  • Process and fulfill your Softsy orders

  • Send order confirmations, updates, and shipping notifications

  • Improve our pillows, website experience, and customer support

  • (With your consent) share special offers, restocks, and new product launches

🔒 Data Security

  • Your data is stored securely using encrypted systems where applicable

  • Payments are processed through PCI-compliant payment gateways

  • We never sell your personal information

  • Data is shared only when necessary to fulfill orders or enhance your experience

🤝 Sharing with Trusted Third Parties

We may share information only when required with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping and logistics partners

  • Email platforms for order confirmations and delivery updates

  • Review platforms (only if you opt in)

All partners are expected to follow strict privacy and data protection standards.

🧾 Your Rights

You remain in control of your personal information. You may:

  • Access or update your details (where applicable)

  • Request deletion of your data (as permitted by law)

  • Opt out of promotional emails at any time using the unsubscribe link

  • Manage cookie preferences through your browser settings

📨 Communication Storage

Any emails or messages sent via our Contact Us form may be securely stored to:

  • Assist you more effectively

  • Maintain service and order-related communication records

All communications remain confidential.

🛠️ Policy Updates

We may update this Privacy Policy from time to time to reflect:

  • Legal or regulatory requirements

  • Platform or technology changes

  • Improvements to our services

📌 The most recent version will always be available on our website.

💬 Contact Us

If you have questions or concerns about privacy, please contact us through our Contact Us page.
We’re committed to making your Softsy experience secure, comfortable, and trustworthy—every step of the way.