Shipping policy

Softsy – Delivery Information

At Softsy, every order is packed with care — from our facility to your doorstep. Whether you’ve ordered pillows, cushion inserts, or sleep comfort essentials, we make sure your items arrive safely, cleanly, and ready for restful nights.

🚚 Delivery Options & Shipping Costs

Shipping fees are calculated automatically at checkout based on your location and order weight.

  • Standard Delivery: ~4 working days

  • Express Delivery: ~3 working days

  • Priority Delivery: ~2 working days

📍 Delivery times may vary for remote or rural locations.

📦 Packaging & Handling

Every Softsy order is:

  • Carefully packed using protective, hygienic materials

  • Sealed securely to maintain product freshness and cleanliness

  • Handled with care to ensure pillows arrive in excellent condition

🎁 Gifting a Softsy pillow?
You may add a personalized message or choose gift-style packaging at checkout (if available).

Orders containing multiple items may be shipped together unless requested otherwise.

📅 Delivery Schedule

  • Delivery Days: Monday to Friday

  • No Deliveries: Saturdays, Sundays, or public holidays

Order Cut-Off Time:

  • Orders placed before 1:00 PM ship the same business day

  • Orders placed after 1:00 PM ship the next business day

⚠️ Important Notes

  • Remote Areas: Additional delivery time or extra fees may apply

  • Missed Deliveries: Redelivery charges may apply if delivery attempts are unsuccessful

  • Damaged or Incorrect Items: Please contact us within 48 hours of delivery and include clear photos so we can resolve the issue promptly

📦 Track Your Order

Once your order has shipped, you’ll receive a tracking link via email or SMS so you can monitor delivery in real time.

💬 Need Assistance?

Have questions about shipping or need a custom delivery request?
👉 Visit our Contact Us page and our team will make sure your Softsy delivery is smooth from start to finish.