Terms of service

Softsy – Terms & Conditions

Welcome to Softsy — where softness, comfort, and quality come together to help you sleep better every night.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully to understand your rights and responsibilities as a Softsy customer.

1. Definitions

Consumer: An individual making a purchase for personal, non-commercial use.
Distance Contract: A transaction conducted online via our website.
Durable Medium: A format that allows information to be stored unchanged (e.g., email).

2. Applicability

These Terms apply to all purchases made through the Softsy website.

By placing an order, you confirm your acceptance of these Terms.

In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

Business Name: GENIUSCART LLC

Registered Address: 30 N Gould St Ste R
Sheridan, WY 82801

4. Our Offer

At Softsy, we are committed to:

Offering premium pillows and sleep comfort products with accurate descriptions and high-quality images.
Providing transparent pricing, including taxes and shipping costs shown at checkout.
Keeping product availability and stock information up to date.

5. Order Process

Orders are confirmed once full payment is received.
A confirmation email will be sent after successful checkout.
Payments are securely processed through trusted third-party payment providers.
Softsy reserves the right to cancel orders due to suspected fraud, pricing errors, or stock issues.

6. Right of Withdrawal

Eligible items may be returned within 14 days of delivery.
Products must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
Items must be returned in original, undamaged condition to qualify for a refund.
Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.
Softsy reserves the right to correct pricing errors at any time.
International customers are responsible for applicable duties or taxes.

9. Product Quality & Warranty

Each Softsy pillow undergoes a quality inspection before dispatch.
Product images aim to reflect actual colors, textures, and finishes as accurately as possible (screen settings may vary).
Any issues must be reported within 14 days of delivery.
Warranty does not cover misuse, normal wear and tear, improper care, moisture damage, stains, fabric damage, fading, or pet-related damage.

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.
Standard delivery may take up to 30 days, depending on destination.
Customers will be notified of delays or stock issues.
If delivery is not possible, a replacement or full refund may be offered.

11. Payments

Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and other secure payment methods.
For payment-related concerns, please contact our support team promptly.

12. Complaints & Customer Support

Issues must be reported within 7 days of receiving your order.
Our support team aims to respond within 14 business days.
Valid complaints may be resolved through replacement, repair, or refund.

13. Dispute Resolution

Softsy aims to resolve disputes fairly and transparently. Unresolved matters may be referred to an independent mediator if necessary.

14. Force Majeure

Softsy is not liable for delays or failures caused by events beyond our control, including natural disasters, courier disruptions, or supply chain issues.

15. Governing Law

These Terms are governed by [Insert Local Law], unless local consumer protection laws provide greater protection.

16. Changes to Terms

Softsy reserves the right to update these Terms & Conditions at any time. The latest version will be available on our website and will take effect immediately upon posting.